Refund and Returns Policy

Effective Date: 23rd March 2025

At Crystique, we are committed to providing high-quality crystals and exceptional customer service. If you are not completely satisfied with your purchase, our Return & Refund Policy outlines the process for returns, exchanges, and refunds.

1. Eligibility for Returns

Returns are accepted within 30 days from the delivery date.
Items must be unused, undamaged, and in their original packaging with all included accessories.
Proof of purchase (receipt or order confirmation) is required for all returns.
Certain items, such as customized or final sale items, are non-returnable.

2. Return Process

To initiate a return, please follow these steps:

Contact Us: Email our support team at info@crystique.in with your order number and reason for return.
Receive Return Authorization: If your return meets our eligibility criteria, we will provide return instructions and an authorization code.
Ship the Item: Securely package the item and send it to the address provided. We recommend using a trackable shipping service.
Inspection & Approval: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

3. Refund Policy

Approved refunds will be processed within 2-7 days to the original payment method.
Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or defective item).
If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider before contacting us.

4. Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need an exchange, please email us within info@crystique.in and we will assist you with the replacement process.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
We do not accept COD (Cash on Delivery) returns.
If a return is due to our error, we will provide a prepaid return shipping label.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging.
We will provide a replacement or refund at no additional cost.

7. Cancellations

Orders may be canceled within 2 days of purchase if they have not yet been shipped.
If an order has already been processed, it must be returned following our standard return policy.