FREQUENTLY ASKED QUESTIONS
For all one-of-a-kind pieces—such as natural clusters, crystal towers, and statement specimens—the exact item shown is the one you will receive. Each of these is photographed individually to reflect its unique beauty. For items like tumbled stones or bulk crystals, we use representative images. In those cases, your piece will be carefully hand-selected from our stock, matching the same quality, energy, and aesthetic.
We accept returns on eligible items within 14 days of delivery. To qualify, items must be unused, in their original condition, and securely packaged for return shipping. Due to the delicate and unique nature of our crystals, we do not offer exchanges. For full details or to initiate a return, please visit our Returns & Refunds page or contact our customer care team directly.
Yes, Gemfinity ships worldwide. International shipping costs and delivery times are calculated at checkout based on your destination. Please note that customs fees or import duties may apply, which are the recipient's responsibility. All orders are shipped with tracking for peace of mind.
Absolutely. Gemfinity partners only with reputable suppliers who uphold ethical mining practices and responsible sourcing. Each crystal is carefully vetted for quality, authenticity, and origin. We are committed to offering only genuine, high-vibrational stones that align with our brand's values of integrity, sustainability, and energetic purity.
All orders are processed within 2–3 business days. Shipping times vary based on location and chosen delivery method. Domestic orders typically arrive within 3–7 business days, while international deliveries may take 7–21 business days, depending on customs processing. You will receive a tracking number via email once your order has shipped.