Shipping Policy

Effective Date: [6-April-2025]

At Crystique we are dedicated to delivering high-quality crystals with a seamless and reliable shipping experience. This Shipping Policy outlines our shipping methods, costs, processing times, and other important details.

1. Order Processing Time

Orders are processed within 1-2 days (excluding weekends and holidays).
Processing times may be extended during peak seasons, promotions, or unforeseen circumstances.
Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on destination and selected shipping method.
Estimated delivery times:

Standard Shipping: 2-7 days
Expedited Shipping: 1-2 days
International Shipping: 20-25 days

Delivery times may vary due to factors beyond our control, such as customs processing or carrier delays.

3. International Shipping

We ship worldwide to select countries.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Shipping times vary based on location and customs clearance.
We are not responsible for delays caused by international customs processes.

4. Tracking Your Order

Once shipped, you will receive a tracking number via email.
Please allow up to 2-3 days for tracking updates to appear.
If you have not received your tracking details, check your spam folder or contact us at support@crystique.com.

5. Lost, Stolen, or Delayed Shipments

Crystique is not responsible for lost, stolen, or delayed packages due to incorrect addresses or carrier issues.
If your package is lost in transit, please contact the carrier directly for assistance.
For stolen packages, please file a report with your local authorities and contact us for further support.

6. Address Accuracy & Changes

Ensure that your shipping address is correct before placing an order.
Address changes cannot be made after the order has been processed.
If an order is returned due to an incorrect address, the customer is responsible for re-shipment costs.

7. Damaged Shipments

If your package arrives damaged, please take photos of the packaging and contents and contact us within 48 hours of delivery.
We will work with the carrier to resolve the issue and may offer a replacement or store credit as applicable.

8. Cancellations & Modifications

Orders may be canceled or modified within 2 days of placement if they have not been processed.
Once an order is shipped, cancellations or changes are no longer possible.