Terms and Conditions

Effective Date: 23rd March 2025

Welcome to Crystique! These Terms and Conditions govern your access to and use of our website https://crystique.in/ and the purchase of our products. By accessing, browsing, or using our Site, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

1. General Use & Eligibility

By using our Site, you confirm that the information provided is accurate, complete, and up to date.
Any unauthorized, fraudulent, or unlawful use of this Site is strictly prohibited.
We reserve the right to refuse service, suspend accounts, or cancel orders if we suspect a violation of these Terms.

2. Product Orders & Payments

Order Acceptance: All orders placed through our Site are subject to acceptance and availability.
Pricing: Prices are listed in Indian Rupee and may change without prior notice.
Secure Payments: We offer secure payment gateways. However, we do not store or process payment details directly.
Order Cancellations: We reserve the right to cancel or refuse any order at our discretion, including for suspected fraudulent activity.

3. Shipping & Delivery

We aim to process and dispatch orders within 2-7 days.
Delivery timelines vary depending on the shipping method and location.
Crystique is not responsible for delays caused by customs, natural disasters, or courier service disruptions.
Customers are responsible for providing accurate shipping information. We are not liable for lost or misdelivered items due to incorrect details.

4. Returns, Refunds & Exchanges

Return Policy: We accept returns within 30 days of delivery, provided the item is unused and in its original packaging.
Refund Process: Refunds will be processed once we receive and inspect the returned item. Processing times may vary.
Return Shipping Costs: Customers are responsible for return shipping fees unless the product received is defective or incorrect.
Non-Returnable Items: Customized, personalized, or final sale items are non-returnable.

5. Intellectual Property Rights

All content on this Site, including text, images, logos, product descriptions, and graphics, is the property of Crystique.
You may not reproduce, distribute, modify, or commercially exploit our content without written consent.

6. Limitation of Liability

To the fullest extent permitted by law, Crystique shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our Site or products.
We do not guarantee uninterrupted access to our Site and are not responsible for errors, viruses, or technical issues beyond our control.

7. User Conduct & Restrictions

You agree not to misuse our Site, including but not limited to hacking, spreading malware, or engaging in fraudulent activities.
Any attempt to disrupt our business operations or compromise security measures may result in legal action.

8. Third-Party Links & Services

Our Site may contain links to third-party websites for convenience. These sites operate independently and have their own privacy policies and terms.
We are not responsible for third-party content, services, or transactions made through external platforms.

9. Changes to Terms & Conditions

We reserve the right to update or modify these Terms at any time.
Continued use of our Site after changes are posted constitutes acceptance of the updated Terms.

10. Governing Law & Dispute Resolution

These Terms shall be governed by the laws.
Any disputes shall be resolved through negotiation, and if necessary, legal proceedings in the appropriate courts.